Could not find sales order issue when capturing payment against invoice from POS

(0) Share

Report

Posted on by Liese-Marie Heyns

332

I am having an issue when attempting to capture a payment agains an existing invoice in POS. The order was invoiced in D365 HQ, but the user that created the order was linked to a channel, so it is created as a Retail sales order.

When I select the invoice in POS and capture a payment against the invoice I get the following error:

In D365 - I can see that the Invoice journal is generated against the order. Has anyone encountered this issue before?

All responses (1)

Answers (0)

Ramune on at

Like (0)

Report

RE: Could not find sales order issue when capturing payment against invoice from POS

Hi Liese-Marie,

Do you use an operation 'Sales invoice' in POS to be able to get invoiced recalled and paid?

O how exactly (steps you do) you pay the invoice in POS?