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Dynamics SL 2011/MMR 2012 CU13 Custom Service account issue

Posted on by 6,405

Need to understand the required access/security rights for a custom account used to run the MMR services.  When I use my domain admin account, it works, but using a new domain account to run the services (as documented in the install guide) fails.

Receiving the following message when using the custom account to run the MMR services (specifically the Process Service in this case).

Unable to connect to the management reporter application service at http://servername:4712

Looking at the Service logs, here's what is shown:

***********

System.Data.SqlClient.SqlException (0x80131904): Cannot open database "ManagementReporter" requested by the login. The login failed.
Login failed for user 'DOMAIN\username'.
   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlInternalConnectionTds.CompleteLogin(Boolean enlistOK)
   at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)
   at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)
   at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at System.Data.Linq.SqlClient.SqlConnectionManager.UseConnection(IConnectionUser user)
   at System.Data.Linq.SqlClient.SqlProvider.get_IsSqlCe()
   at System.Data.Linq.SqlClient.SqlProvider.InitializeProviderMode()
   at System.Data.Linq.SqlClient.SqlProvider.System.Data.Linq.Provider.IProvider.Execute(Expression query)
   at System.Data.Linq.DataContext.ExecuteQuery[TResult](String query, Object[] parameters)
   at Microsoft.Dynamics.Performance.Reporting.Security.SecurityAccess.GetDatabaseProperties()
   at Microsoft.Dynamics.Performance.Reporting.Common.Service.ServiceBase.BaseExecute[TResult](Func`1 executor)
ClientConnectionId:c9c95e85-d3cb-419c-822a-eae591bce318

*********

Not sure what I am missing on the service account that would cause this to fail.  User has been added to the GeneralUser role within the ManagementReporter and ManagementReporterDM databases.

Any thoughts?

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  • Verified answer
    Mark E Profile Picture
    Mark E 6,405 on at
    RE: Dynamics SL 2011/MMR 2012 CU13 Custom Service account issue

    Wound up creating a new domain user and it worked; issue must have been with the original domain acct...

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