Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Error attempting to ge...
Microsoft Dynamics GP (Archived)

Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

(0) ShareShare
ReportReport
Posted on by Community Member Microsoft Employee

Hi,

I got below error after I upgraded GP2010 to GP2015 along with Management Reporter to 2012.
"Error attempting to get report status. The operation could not be completed due to a failure on the server"

However I can open the report from report viewer2012. Looks like the report itself did get generated but some how it can't be shown after it got generated and I don't see queue item detail. I did check that I am having IE as default browser as someone suggested.

Also one of the admin users is able to run the report without any problem. He could see queue item details when generating the report. I am the same admin user btw.

Issue.JPG

Please advise what I should check and how to fix this issue.

Thanks in advance!

Huan

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

    Thanks for this information.  It worked for me!  Thanks!

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

    Hi,

    Just want to share the solution for this issue.

    By switching to "Use Management Reporter Report Viewer as default Viewer" under Tools>>Options in MR so that MR will not try to start IE as default viewer which could have network permission issues.

    The report pops up right away like a charm.

    Thanks,

    Huan

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

    Additional information. We all use remote desktop to access the same application server.

    Thanks,

    Huan

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

    Hi Mariano,

    Could you please tell me why reimport will fix the permission issue?

    Thanks,

    Huan

  • Mariano Gomez Profile Picture
    Mariano Gomez 26,225 on at
    RE: Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

    Huan,

    So now that we've ruled out permission issues, you can try and export both the row and column formats for the report. Then proceed to delete both the row, column, and report definition formats giving you the issue and reimport. 

    Be sure to backup your Management Reporter database prior to doing any of the above.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

    Hi Mariano,

    No it does not run correctly with my user login even I am admin user. :(

    Where should I check what permission I am missing for.

    Thanks,

    Huan

  • Mariano Gomez Profile Picture
    Mariano Gomez 26,225 on at
    RE: Error attempting to get report status. The operation could not be completed due to a failure on the server for Management Reporter2012

    Can you run MR Designer with elevated permissions with the user having the issue? If you are successful in running the report, the problem is permissions related, assuming IE is in effect the default browser on the machine experiencing the issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans