Problem Settle Prepayment with Invoice at AR Module

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Dear All,

my user has problem during settlement at AR Module, he has create payment journal with type Prepayment and posting profile prepayment. later he plan to settle with invoice from sales order.

infolog show this message.

please help.

Thank you

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Ludwig Reinhard Microsoft Employee on at

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HI Benjamin,

Have you double checked whether the cash discount account is setup (a) in your sales tax posting profiles and (b) in the automatic account section in GL? The setup of (a) is not a must but many companies in Europe use this because they have to post a tax correction for cash discounts granted.

Best regards,

Ludwig

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Mahmoud Hakim 17,887 on at

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as Ludwig Reinhard mention you , just assign an account for customer cash discount in GL

GL, Setup, Account for automatic posting. Specify account for customer cash discount

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Community Member on at

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Hi Sukrut,

previously we never had this issue.

I asked my senior , he didn't do any changes either.

what is the root cause of this.

thank you

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Community Member on at

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Hi Ludwig,

we never experience this before.

is there any different transaction created for related documents,

could you explain more with example the location for point a.

Thank you

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Ludwig Reinhard Microsoft Employee on at

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Hello benjamin84,

The error message pops up in the settlement form. Is that right?

Have you granted cash discounts before and did that work?

What I imagine is that there is no cash discounts applied on prepayments. Can you possibly set the cash discount parameter to 'never' in the settlement form? Then the problem should disappear.

Best regards,

Ludwig

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Community Member on at

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Hi Ludwig,

Yes, its pop up at settlement form at AR module.

I had tried at test-environment and its work. but my user don't want to activate those account since we never used it before.

my user create prepayment journal as usual,

is there any other setting at sales or invoice generation caused this ?

yes, I think that the solution.

but we want to know the root cause first.

would be nice if you could advice and help analys the root-cause this issue.

Thank you

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Community Member on at

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Hi Sukrut,

could you advice where is the customer open invoice transaction, do you mean

form settle invoice transction ?

Thank you

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Community Member on at

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Hi Sukrut,

do you mean this : /Accounts receivable/Common/Customer invoices/Open customer invoices ?

Thank you

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