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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Dynamics GP crashes wh...
Finance | Project Operations, Human Resources, ...
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Dynamics GP crashes when opening

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Posted on by Scahill 30

I created an installation package using the option within the setup.exe for GP. When I use it to install software onto a machine, GP Utilities Works fine, but GP crashes before I can even log into the software.

If install the software manually by using the setup.exe file on the same machine, it all seems to work fine. 

There seems to be something misconfigured when I use the installation package that I created - any ideas? I've recreated the installation package a few times with the same result.

Categories:
Microsoft Dynamics GP
I have the same question (0)
  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    What files are in the Addins folder?

  • Scahill Profile Picture
    Scahill 30 on at

    That seems to be the issue.

    I compared the workstation to a server and it was mostly the same, but when I compared it to a workstation that was working, the broken one had a lot of extra add-ins. 

    Once I removed all the "extras" it works fine.

    My concern now is that the .msi is for "administrator" now and not "user" - I don't believe im being prompted for a choice either.

    I suppose I need to look up any .MSI switches available now and see what my options are.

  • Scahill Profile Picture
    Scahill 30 on at

    Do you know how to default the install too the "User" Install?

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    Microsoft.Dynamics.GP.PreviewPane.dll is the only dll native to GP you should see. There is not "Admin" vs "User" install when you create the GP install package. It sounds like you have some third party products being installed that are causing this issue. Compare the DYNAMIC.SET files between a working computer and this computer and look for differences.

  • Scahill Profile Picture
    Scahill 30 on at

    What third party products would the .MSI be installing? Is there a way to disable them, or is it safe just to remove everything except the .dll you mentioned from that folder?

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    Are you seeing msi files in the addins folder? The msi files are totally up to the third party product. Go ahead and paste the contents of your DYNAMICS.SET files and I can take a look.

  • Scahill Profile Picture
    Scahill 30 on at

    No, they're all .dll files in the addins folder.

    This is the DYNAMICS.SET on a PC that doesn't work

    15

    0

    Microsoft Dynamics GP

    949

    FieldService

    1042

    Interfund Management

    1493

    SmartList

    1632

    Cash Flow Management

    1878

    Excel-Based Budgeting

    2277

    Purchase Order Enhancements

    2416

    Control Account Management

    2547

    Enhanced Commitment Management

    2992

    CopierSeries

    3104

    Advanced Security

    3278

    Report Scheduler

    5597

    HITB Report

    6499

    Dynamics Online Services

    229

    COGSDALE

    Windows

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Dynamics.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/FORMS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/REPORTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/SrvcAdv.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/FRMS949.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/RPTS949.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/IFund.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/1042FORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/1042RPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/EXP1493.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/EXP1493F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/EXP1493R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/CFM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CFMFORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CFMRPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/XLBudget.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/XL1878F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/XL1878R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/POE2277.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/POE2277F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/POE2277R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/CAM2416.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CAMFORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CAMRPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/ECM2547.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ECM2547F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ECM2547R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/QK2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/QDF2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/QKR2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/AdvSecur.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ADVS_FRM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ADVS_RPT.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/RPTSCHED.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/F3278.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/R3278.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/HTB5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/HTBF5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/HTBR5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/DO6499.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/DO6499F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/DO6499R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/COGSDALE.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/AQFORMS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/AQREPTS.DIC

    This is the DYNAMICS.SET on a PC that does work.

    14

    0

    Microsoft Dynamics GP

    949

    FieldService

    1042

    Interfund Management

    1493

    SmartList

    1632

    Cash Flow Management

    1878

    Excel-Based Budgeting

    2277

    Purchase Order Enhancements

    2416

    Control Account Management

    2547

    Enhanced Commitment Management

    2992

    CopierSeries

    3104

    Advanced Security

    3278

    Report Scheduler

    5597

    HITB Report

    6499

    Dynamics Online Services

    Windows

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Dynamics.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/FORMS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/REPORTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/SrvcAdv.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/FRMS949.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/RPTS949.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/IFund.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/1042FORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/1042RPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/EXP1493.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/EXP1493F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/EXP1493R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/CFM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CFMFORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CFMRPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/XLBudget.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/XL1878F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/XL1878R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/POE2277.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/POE2277F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/POE2277R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/CAM2416.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CAMFORM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/CAMRPTS.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/ECM2547.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ECM2547F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ECM2547R.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/QK2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/QDF2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/QKR2992.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/AdvSecur.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ADVS_FRM.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/ADVS_RPT.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/RPTSCHED.dic

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/F3278.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/R3278.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/HTB5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/HTBF5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/HTBR5597.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/DO6499.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/DO6499F.DIC

    :C:Program Files (x86)/Microsoft Dynamics/GP2016/Data/DO6499R.DIC

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    You are running COGSDALE. That is a third party product and requires a separate installation. As a test, try uninstalling COGSDALE and see if the issue stops.

  • Scahill Profile Picture
    Scahill 30 on at

    Sorry, just getting back to this.

    I remove Cogsdale and it works fine - so it appears to be something with the Cogsdale install.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    Do you have any computers where it all works, even with COGSDALE? You could copy over the entire GP folder or perhaps a reinstall of COGSDALE solves this problem.

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