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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / POS Printer & Cash...
Supply chain | Supply Chain Management, Commerce
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POS Printer & Cash Drawer Setup for SureMark 4610 using MPOS & OPOS drivers

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Posted on by Michael_G.

hello experts,

could you please provide a detailed instruction on how to setup the POS SureMark 4610 printer for MPOS using OPOS drivers?

I have installed the opos drivers and am able to perform test prints from the OPOS utility. Also printing the X report from POS is working fine, but the receipt just wont print. Instead the printer is only printing a small barcode in the middle without any meaning.

Furthermore I am not able to open the cash drawer using the POS. The cash drawer opens fine using the "Demo" in the OPOS setup utility but wont open from POS. When clicking on "open drawer" i just get the spinning wheel for a second and nothing happens (no error message).

Any advise on how to set that up properly?

Thank you very much! Your advise is highly appreciated!

  • Juergen Kretschek Profile Picture
    Juergen Kretschek on at
    RE: POS Printer & Cash Drawer Setup for SureMark 4610 using MPOS & OPOS drivers

    Hi Michael,

    Is this error message still thrown? If yes, do not hesitate to raise a support incident to Microsoft Support.

    Along with that, installing the Debug version of the OPOS CCO and collecting a trace could be insightful to troubleshoot this further.

    Thank you.

  • Michael_G. Profile Picture
    Michael_G. on at
    RE: POS Printer & Cash Drawer Setup for SureMark 4610 using MPOS & OPOS drivers

    In the peripheral simulator logs i get the following error message:

    The request was failed due to the following error: "Microsoft_Dynamics_Commerce_HardwareStation_Printer_Error: OPOS printer failed to execute 'PrintNormal' with error '106', extended error code - 0".

  • Michael_G. Profile Picture
    Michael_G. on at
    RE: POS Printer & Cash Drawer Setup for SureMark 4610 using MPOS & OPOS drivers

    Hello and thank you for your feedback! I have installed the peripheral simulator and tested it there. The setup is not working from the peripheral simulator, even though my test from the drivers OPOS utility was successful (so the device is connected and has no hardware failure).

    Here is the error log from the peripheral simulator:

    ‚An unhandled exception occurred, and the application is terminating.\n{O]System.InvalidOperationException: The calling thread cannot access this

    Object because a different thread owns it,

    at System. Windows. Threading.Dispatcher.VerifyAccess0

    at System. Windows. Threading.Dispatcher.DisableProcessingQ

    at System Windows.Documents.TextContainer.BeginChangelBoolean undo)

    at System Windows. Documents.TextElementCollection’1.Ada(fextElementIype item)

    at Microsoft.Dynamics.Commerce.VirtualPeripherals.Modules.TestLog.OnColledionChanged(Object sender, NotifyCollectionChangedEventArgs

    eventargs)

    at System.Collections.ObjectModel.ObservableCallection'1.OnCollectionChangediNotityCollectionChangedEventargs e)

    at System.Collections.ObjectModel.ObservableCollection 1.insertitem{int32 index, T item)

    at Microsoft.Dynamics.Commerce.VirtualPeripherals.Modules.TestOperationContext.<StartTest> d_34.MoveNiext(

    End of stack trace from previous location where exception was thrawn

    at System.Runtime.ExceptionServices.ExceptionDispatchinfo.Throwü

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessandDebuggerNotificationffask task)

    at Prism.Commands.DelegateCommandBase.<Execute> d_14.MoveNext

    End of stack trace from previous location where exception was thrawn

    at System.Runtime,ExceptionServices.ExceptionDispatchinfo.Throwü

    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessandDebuggerNotificationffask task)

    at Prism.Commands.DelegateCommandBase.<System-Windows-Input-ICommand-Execute>d_12.MoveNext(

    End of stack trace from previous location where exception was thrawn

    at System.Runtime.ExceptionServices.ExceptionDispatchinfo.Throwü

    at System.Windows. Threading.Exception\Vrapper.internalRealCall(Delegate caliback, Object args, Int32 numargs)

    at System. Windows. Threading.Exception\Vrapper.TryCatch\When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate

    eatehHandler)

    at System. Windows. Threading.DispatcherOperation.invokelmpiQ

    at MS.internal.CulturePreservingExecutionContext.Callback\Wrapper(Object obj)

    at System.Threading.ExecutionContext.RuninternallExecutionContext executionContext, ContextCallback callback, Object state, Boolean

    Preservesyncche)

    at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContestCallback callback, Object state, Boolean preservesyncc)

    at $ystem.Threading.ExecutionContext.Run[ExecutionContext executionContext, ContestCallback callback, Object state)

    at MS.Internal.CulturePreservingExecutionContext.Run[CulturePreservingExecutionContext executionContext, ContextCallback callback, Object

    state)

    at System. Windows. Threading.DispatcherOperation.invoke)

    at System. Windows. Threading.Dispatcher.ProcessQueue()

    at System. Windows. Threading.Dispatcher. WndProcHook{intPtr hwnd, Int32 msg, IntPtr wParam, IntPtr IParam, Booleanät handled)

    at MS.Win32.Hwnd\Wrapper. WndProcintßtr hwnd, Int32 msg, IntPtr wParam, IntPtr IParam, Booleanä handled)

    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object 0)

    at System. Windows. Threading.Exception\Vrapper.internalRealCall(Delegate caliback, Object args, Int32 numargs)

    at System. Windows. Threading.Exception\Vrapper.TryCatch\When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate

    eatehHandler)

    at System. Windows. Threading.Dispatcher.LegagyInvokelmp![DispatcherPrioritypriority, TimeSpan timeout, Delegate method, Object args, Int32

    numargs)

    at MS.Win32.HwndSubclass.SubclassWndProcfintPtr hwund, Int32 msg, IntPtr wParam, IntPtr IParam)

    at MS.Win32.UnsafeNativeMethods.DispatchMlessage(MSGA msg)

    at System. Windows. Threading.Dispatcher.PushFramelmpI(DispatcherFrame frame)

    at System. Windows.Application.RunDispatcher(Object ignore)

    at System. Windows. Application.Runinternal(Window window)

    at Microsoft.Dynamics.Commerce.VirtualPeripherals.Client.App.Main

    Any ideas what could be the issue?

    Thank you!

  • Juergen Kretschek Profile Picture
    Juergen Kretschek on at
    RE: POS Printer & Cash Drawer Setup for SureMark 4610 using MPOS & OPOS drivers

    Hi Michael,

    Did you check if your scenario is working with Peripheral Simulator?

    Peripheral simulator for Commerce - Commerce | Dynamics 365 | Microsoft Docs

    Kind regards,

    Juergen [MSFT]

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