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GP 2013 POP Purchase Order Blank Form puzzle - whenever our purchasing manager prints out a PO her print out contains an extra "blank" row. i.e. - if the PO is for two items, it prints a row for a 3rd item. If the PO is only for one item, it prints an extra row as though there were two items being ordered, etc.
Her Dynamics.set file is pointing to the same Report.dic as everyone elses. This has been going on since GP 2010. I have looked at the modified report and there is no line to be printed.
When I or anyone else prints the PO, there is no blank row.
Any thoughts?
Thank you,
Pam
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Weird. I think I would try uninstalling and re-installing GP on that workstation.
Is her Windows OS different from other users? Are they on GP 2013?
Yeah, I keep thinking there is something unique to this user as well but there isn't. She is accessing GP via local fat client like everyone else.
I do know this much, every time we do an upgrade, she is the "only" person to have problems with her GP printing - even though it is the same printer for years and everyone else is accessing the same printer and never has a problem. It usually takes me a an hour or so to get her system to start printing at all.
She is on Win7 ultimate 64-bit.
How is the user and all other users accessing the GP client? Local fat client or remotely? There has to be something unique to this user.
Frank,
This shows up on both the SCREEN PRINT and the PRINTER.
She is using the same printer as everyone else. She has also stated that it does not happen "every" time just mostly.
I have confirmed that on those times that it does happen that she is not selecting any additional information when printing.
Pam
Could be a printer compatibility issue? Does this show up on a screen print or just the printer? Is she using a different printer from anyone else?
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