User Groups in d365 Marketing

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Posted on by WheelsShar

Hi,

I want to know, do we have the concept of email group to be created for a groups of users in d365 Marketing. I see that we need to create a group in O365 which can be used in D365 login as well, but also found that its been deprecated now. Cant decide what to do. can someone help me in that

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TechScout17 226 on at

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RE: User Groups in d365 Marketing

Is this still true? Just wanted to confirm if there was a way to "create an email group".
WheelsShar 20 on at

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RE: User Groups in d365 Marketing

Thank you
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Nya 29,056 on at

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RE: User Groups in d365 Marketing

Hi,

There is also a concept similar to segment called marketing list.

But there is no concept of group.
WheelsShar 20 on at

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RE: User Groups in d365 Marketing

Thank you for the reply, Targeting contacts in groups is fine, but having a user group is not possible in any other way ?
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Nya 29,056 on at

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RE: User Groups in d365 Marketing

Hi,

There is no such concept in Dynamics 365 Marketing for the time being.

In Marketing, if you'd like to send marketing email to a group of contacts, it is common to use segment to group contacts.

Create segments and lists to establish target markets (Dynamics 365 Marketing) | Microsoft Docs

And then use it as an audience for the customer journey to send emails.

Create a simple customer journey (Dynamics 365 Marketing) | Microsoft Docs