We wanted to you a shared network file for notes, but users are receiving a message saying "the action cannot be completed because another program is busy". I think this may be an OLE timeout. Has anyone seen this. Is there a way of dealing with this. The users want to be able to view the attachments that other users saved with their notes.
Is this a timeout? Is there a way of increasing the timeout for OLE?
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That is very true it can. Not really sure what you are going to be able to do here except increase your network bandwidth or look into implementing a Terminal Server environment and storing those OLE notes locally on the TS. If you were on GP 2013 you could look at moving to the document attach feature which stores the notes in the database not a file location.
They are attaching pdf files of various sizes. Works fine locally. I read somewhere that network bandwidth can cause OLE timeouts.
Are users trying to just drop the file into the OLE window or they actually attaching it by going through the menu? Does it happen if you are attaching specific files? Small files as well as large files? Have you pointed it local as a test to see if the same thing happens?
OLE is not a GP technology so I honestly do not know if there is a timeout setting as it is not something we really assist with.
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