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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... out of the box functio...

Customer experience | Sales, Customer Insights,...

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out of the box functionality regarding sending and receiving sms in sales center

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Posted on by CRM Sales Center

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Hello!
I am looking for documentation on how the out of the box sms service works within Sales center. From What I understan I can send and receive a message connected to a certain customer but I can also send messages that get connected to a certain case or opportunity? Is this correct? And where can I find cocumentation about its pros and cons?

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Linda_Lockard21 5 on at

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I found this - after you setup your #'s you need to add this control to the Mobile Phone field - https://learn.microsoft.com/en-us/dynamics365/sales/add-sms-option-custom-forms

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