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Finance | Project Operations, Human Resources, ...
Suggested Answer

One sales order for multiple customers

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Posted on by 53

Hello again,

first of all, allow me to say that this forum is extremely helpful (especially the resident specialist Dr. Ludwig Reinhard whose input have been very useful)

Second i'm coming to you again with another question : 

We have a client that would like to use one sales order for multiple customers and we would like to know if such a thing is possible in D365 F&O. We would like to avoid doubling the sales orders if possible and instead simply generating one that is used for multiple customers (3 in total).

This would be very helpful as we are currently dealing with a teaching service that depends on several third party invoicing. An example of that being:

- A class that has the student working 6 months in a company and 6 months for courses back in school

- We would need to invoice the Student for a part of the tuition but also the Company for another part

- There is a third party which is a governmental entity that also covers a % of the tuition fees that isn't covered by the company

let me know if this is clear, 

thank you

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Tullio,

    I am not aware of a standard functionality that allows associating more than a single customer to a sales order.

    A possible workaround might be recording transactions on a project that has multiple funding sources (customers) assigned and for which you can create multiple invoices that are split based on rules that you define.

    Best regards,

    Ludwig

  • John-Maxwell Profile Picture
    55 on at

    Hi Ludwig, 

    I have the same scenario related to the sugar industry here, my clients make bargain orders which we say sale order numbers, but the challenge is this receipt would be made on this bargain(person) but the different un-registered customers pay the amount against this one sale order.

    Can you please help me with how can we implement this scenario in D365.

  • Suggested answer
    BillurSamdancioglu Profile Picture
    21,441 Most Valuable Professional on at

    Hi,

    Why not to use separate sales orders but to fill customer order number the same or to create a ledger dimension for tracking purposes?

  • John-Maxwell Profile Picture
    55 on at

    Hi Billur Samdancioglu,

    I would be thankful to you if you explain your suggestion briefly.

  • Suggested answer
    IB-04061228-0 Profile Picture
    2 on at
    Why not use "Invoice account" field on Sales order form?
    Based on "Customer account" is defined Delivery details and this can't be changed, but Invoice account is avilable to change and select unique for each Sales order row.
  • HK-24071837-0 Profile Picture
    2 on at

    You can use a single sales order and change the invoice account on the sales order header before posting each invoice. For example, invoice partial lines or adjust the invoice quantity/amount for one customer, post it, then update the invoice account to the next customer and repeat the process.

    This allows you to manage multiple customer invoicing from a single sales order without duplication.

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