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Vendor Payment journal > Check printing

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Posted on by SV-18061727-0

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Hello Experts,

We want to print Checks and we have installed Document Agent Routing and configured the printer as well.

Organization Administration > Network printers > Printer is 'Active'

I created a Vendor Payment journal and selected the configured Printer to print my Check

The Check is created

It says Print check has been sent to the printer

But the issue is the Printer is not printing anything

Can someone please help us understand what is causing the printer to not print anything?

Are we missing anything here?

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Dynamics 365 Finance

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Danny Bilodeau 4,934 Super User 2026 Season 1 on at

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Hi,

The InfoLog confirms that the signal is sent from D365 to the Document Routing Agent server.

If you go to the Document Routing Status page, you could probably confirm the status of that print job ; is it pending or successfullÉ

Best now is to connect with whoever in your company has admin access to that server and see the log on the Document Routing Agent itself and run a few tests.

Questions to ask that person are:

- Is the document routing agent running?<

- Confirm that this printer is still registered (it should be since it is enabled)

- Can they see corresponding incoming print request on the DRA log?

My bet is that the DRA has logged off and when it is ogged on again you will have dozens of cheques coming out all at once...

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SV-18061727-0 684 on at

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Thank you Danny Bilodeau for your analysis

The Document Routing Status page is showing all the Check print jobs are in "Pending" state

I have sent a message to the admin who has access to that server to check the log on the Document Routing Agent

Thank you once again

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Saif Ali Sabri

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Based on your description and Danny Bilodeau’s analysis, the issue clearly lies in the Document Routing Agent (DRA) process. Since the Document Routing Status page shows all check print jobs as "Pending", it means the signal is sent from Dynamics 365, but the DRA on the local server/printer environment isn’t picking it up or processing it.
Here’s a structured troubleshooting and resolution plan:

✅ 1. Confirm the Document Routing Agent is Running

On the machine where DRA is installed:
- Open Services.msc.
- Locate Document Routing Agent.
- Ensure the service is running. If it's stopped, start it.
- Set Startup Type to Automatic to avoid this in the future.

✅ 2. Log Into the Server and Check the DRA Application

Open the Document Routing Agent GUI (if not running, launch it).
Ensure:
- User is signed in with a valid D365FO account (with correct rights).
- Printer is listed and marked as “Active” in the DRA interface.
- Look for any error messages or print job queue stuck in the agent.

✅ 3. Check DRA Logs for Errors

Navigate to:

sql
CopyEdit
C:\Users\<user>\AppData\Local\Document Routing\Logs

Open the latest log file (typically named DocumentRouting.log).
Look for:
- Authentication issues
- Printer registration errors
- File access or permission issues

✅ 4. Validate DRA is Listening for Requests

Restart the DRA service.
Re-try printing a check.
Refresh the Document Routing Status page and check if the job moves from "Pending" to "Success".

✅ 5. Common Causes of Pending Status

Cause	Resolution
DRA service is stopped	Start the service and test
User is not signed in to DRA	Open DRA UI and sign in
Printer not assigned or inactive	Re-check Network Printers in D365 and in DRA
DRA not running as expected	Reinstall or repair the DRA
Port or firewall blocking communication	Allow appropriate ports (usually outbound 443 for D365 communication)

✅ 6. (Optional) Restart and Re-Test

After confirming the DRA is properly configured and running:
- Restart the DRA.
- Re-submit the check printing job or cancel the "Pending" jobs and reprocess.

📌 Recommendation
Set up monitoring or alerts for the DRA service status on the host machine (using Windows Task Scheduler or 3rd party monitoring) to avoid similar downtime in the future.