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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to create Chat ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Unable to create Chat Widget - Error PreLiveChatConfigCreatePlugin plug-in

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Posted on by A Verma 55

Hi All,

I am getting the below error when I am trying to create a new Chat Widget. I have check under the admin center Omnichannel for Customer Service is installed there also I don't get the Manage option. I am Global admin. I was following Provision Omnichannel for Customer Service link. I have provided data access consent as well. Need assistance for Setting up Omnichannel for Customer Service.

An error occurred in the PreLiveChatConfigCreatePlugin plug-in

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Regards,

Avinash Verma

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  • Suggested answer
    LeoAlt Profile Picture
    LeoAlt 16,331 Moderator on at

    Hi Partner,

    Do you have paied for the Omnichannel for Customer Service?

    If not, you should apply for a trial environment first.

    Please follow this doc first and then you will be able to see the Manage ribbon in app list.

    https://docs.microsoft.com/en-us/dynamics365/omnichannel/try-channels

    If you have paid for the Omnichannel, you could go to https://port.crm.dynamics.com/G/Applications/Index.aspx to enter the D365 admin center directly and open the Omnichannel admin center.

    Attention that the "Crm" in the url should be your region, e.g North America is crm.

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    Best Regards,

    Leo

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