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Hello people!
Trying to set up an email to be sent by a workflow, I follow these steps:
1-Create a WF, step: Send an email,
2-In the email, insert the fields like this
Hello Customer.
- Address: [Address (Case)]
- Case Number: [Case Number. (Case)]
3-Save the WF.
4-When open it , I see the following:
Hello Customer.
- Address: [Address (Case)]
- [Case Number. (Case)]
- [Case Number. (Case)]
As you see, the configuration is modified by the CRM and it is not right.
Using Browsers: Google Chrome and Edge, the result is the same.
Can not finish the work due to this.
Is there a work around?
Thanks.
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I have the same question (0)
Hi Roxana,
Can you please send a screen of email body parameters in WF? Parameters must be highlighted in yellow and added using options in a right hand part of a window, not manually written.
Thanks.
Vlad
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