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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Using subscription lis...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Using subscription lists and bulk email in RTM Forms

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Posted on by Monique van Delft 21
Hi,
 
We want to start with Customer Insights journeys, but in the transition from OBM to RTM, we start without using the consent center.
So still using the subscription lists and bulk email = allow when sending commercial emails to our customers.
 
Is it possible to use the new RTM Forms editor but integrating the consent based on add/remove to subscription lists?
I cannot add this as a field in het new Forms editor?
 
Regards
Monique
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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,

    If you're already using outbound marketing to send emails and aren't ready to fully transition to real-time journeys, you should use the subscription center only for real-time journeys.
    Use outbound subscription centers in Customer Insights - Journeys - Dynamics 365 Customer Insights | Microsoft Learn
     
    Best Regards,
    Dengliang Li
     
  • Monique van Delft Profile Picture
    Monique van Delft 21 on at
    Thank you for this answer. So as I understand this is only possible creating a marketing page, type subscription center? I cannot add the subscription lists into the RTM Forms?

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