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Finance | Project Operations, Human Resources, ...
Suggested Answer

Strange: vendor not appearing in Invoice Journal line - vendor missing from drop down

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Posted on by 27

Hi everyone, I encountered a strange issue.

I am setting up tests in a client staging site.  I test AP invoice entries using both General Journal and Invoice Journal to enter invoices.

There are only three vendors in the vendor master file under All Vendors.  I compared the three vendor records and all look the same in general.

I can see all three vendors in the line drop down of General Journal app when selecting vendor in the Account Type.

But I can only see one vendor in the line drop down of the Invoice Journal app, again, Account Type is defaulted to vendor.

This is rather strange.

I wonder if there is something obvious.

Thanks all.

I have the same question (0)
  • Suggested answer
    saurabh bharti Profile Picture
    15,039 Moderator on at

    Hi,

    Do you see any filter on dropdown ? Try clearing that

    Is there any restriction on Journal setup? Journal control etc...

    Also are all vendors type organization or person? on master

  • ShaunShaun Profile Picture
    27 on at

    Hi Saurabh, thanks for checking.  For some reason, after closing browser session, it is working again.  So something between data object retrieval and browser interaction produced such observation.  

    Appreciated.

  • Suggested answer
    SouravDam Profile Picture
    11,730 on at

    Hi ShaunShaun,

    Refresh issue! Giving you a scenario.

    Two windows are kept opened. We created the vendor in one window but didn't refresh the other opened one after creation. Due to that, you will not see the newly created record even though the account type is correctly selected in the other window,

    I though not sure if something similar had happened with you!

    Regards,
    Sourav

  • Suggested answer
    SouravDam Profile Picture
    11,730 on at

    Hi ShaunShaun,

    I wonder what happened with this thread? How it is solved?

    Regards,
    Sourav

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