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Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

Posted on by 105

I have tried several methods.

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  • Gerald Rothaus Profile Picture
    Gerald Rothaus 2,930 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    Maybe it's a stupid question, but I'll ask again anyway. Are you sure you installation disk or file (or whatever) is good?

  • DAVID BRANKA Profile Picture
    DAVID BRANKA 330 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    I ran into this same error.  This will sound lame but I found it on several sites.  Run the SQL 2008 R2 install from your desktop.  I tried to run it from my downloads folder and it failed  at the end but running it from the desktop allowed the install to complete successfully.

  • Suggested answer
    Gerald Rothaus Profile Picture
    Gerald Rothaus 2,930 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    I remember seeing this.

    Try turning off your firewall and right click on the installer and do run as administrator.

    I'm pretty sure that does it.

    Leave your sql alone, it has nothing to do with it.

    Also, you may be running a bad installer. Try another copy.

    -Jerry

    JR Data Inc.

  • Casey Hanson Profile Picture
    Casey Hanson 45 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    Mike -

    Did you end up getting past this error? I am running into the same problem on a Windows Server 2008 R2 64bit machine.

    Casey

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    MKP303,

    Well, you might want to post in the SQL Server group to see if they can help. Sorry!

  • MKP303 Profile Picture
    MKP303 105 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    Yes, I have tried: support.microsoft.com/.../888019. I am thinking that something with Windows installer 5.0 is an issue but I havent been able to reinstall it or rollback to 4.5.

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    Have you tried this? support.microsoft.com/.../888019

  • MKP303 Profile Picture
    MKP303 105 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    in safe mode this is the error I get : Unable to install installshield scripting 1607

  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,380 on at
    Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    MKP303,

    Try running a registry cleaner after running Add/Remove for the RMS program.  I suggest CCleaner http://www.piriform.com/ccleaner

  • Re: Need help installing RMS 2.0 on new server 2008 R2. Immediately says it cant install without error report

    Hello MKP303,

    Thank you for the update.

    It is possible that it could be a Windows Installer or InstallShield issue.

    In most cases where this was specific to RMS, I found that it had to do with residual SQL installation files and registry keys. The steps above had resolved the issue.

    Let us know if you have any other questions.

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