Replaced Printer - Now GP freezes when trying to print to it

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Posted on by wperkinson3

We had a printer fail and it had to be replaced.

The printer we replaced it with only prints with the universal driver PCL5.

The previous printer used the PCL6 universal driver.

I have done a test print from the server and it prints fine. When printing from GP, as soon as I click print everything goes gray and GP is not responding.

Does this mean I need to rebuild the report.dic file? What am I missing?

Thank you,

Will

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David Musgrave MVP ... 14,065 Most Valuable Professional on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

If you were using named printers, did you create or update the printer ID for the new printer everywhere that used it.

Having named printer settings for the wrong printer driver can crash GP.

I wrote blog and KB articles about this issue.

David

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wperkinson3 2 on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

I gave up on the printer and put another one in place. As soon as I put the HP 4200 in place and used the universal PCL6 driver, it worked.

Thank you everyone for your feedback.

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Richard Wheeler 75,848 Moderator on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

I see it is only PCL5e compatible. When you connected it do you load the drivers for that printer or just use the same driver as your previous printer.

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Tami Farrelly 5,080 on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

what operating system??

and how is it connected to the machine?

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wperkinson3 2 on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

Printer is an HP P2035N

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Richard Wheeler 75,848 Moderator on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

What is the make and model of this printer?

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Richard Wheeler 75,848 Moderator on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

Mariano has a good idea but if that is not an option does this printer support any emulation modes?

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Mariano Gomez 26,225 on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

Take your purchase receipt and go back to staples and get yourself a new printer with support for PS and PCL6 and save yourself the aggravation

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wperkinson3 2 on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

It locks up even on a non-graphical report.

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wperkinson3 2 on at

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RE: Replaced Printer - Now GP freezes when trying to print to it

Tami,

Thank you, but I do not see a PS driver as an option for this particular printer.

Will

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