Microsoft Dynamics GP (Archived)

Replaced Printer - Now GP freezes when trying to print to it

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Posted on by wperkinson3

We had a printer fail and it had to be replaced.

The printer we replaced it with only prints with the universal driver PCL5.

The previous printer used the PCL6 universal driver.

I have done a test print from the server and it prints fine. When printing from GP, as soon as I click print everything goes gray and GP is not responding.

Does this mean I need to rebuild the report.dic file? What am I missing?

Thank you,

Will

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26P2ER 1,775 on at

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Will - Are you able to print reports to screen? Rather than sending it to a printer?

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wperkinson3 2 on at

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Ven,

Thank you for the reply. It freezes when I try to print to the screen as well.

I am able to print from other applications on the server.

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Richard Wheeler 75,848 Moderator on at

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Can you print with other programs to this printer? Have you tried sending non-graphical reports out of GP to this printer?

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KirkLivermont 5,985 on at

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Is the print spooler service running on the troublesome client?

Kirk

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wperkinson3 2 on at

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I can print from other programs on this printer.

The print spooler service is running.

Additional information:

This is a named printer.

Entering the "Assign Named Printer" screen and choosing "Setup"

I choose the printer ID and then click on the lookup for "Printer Name"

When I click OK, it locks up at this point as well.

At this point it appears to be a driver issue, but really do not know how to solve at this point.

Printer is an HP P2035N; only support is HP Universal PCL 5 driver. Does not support PCL 6 driver based on HP website.

Running GP 2010. I did not think printer drivers were still an issue with GP 2010?

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Richard Wheeler 75,848 Moderator on at

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If you print a non-graphical report does it still lock up? I am wondering if it is PCL that is causing the lock up.

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Tami Farrelly 5,080 on at

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do they have a Post Script Driver...they tend to be more stable

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wperkinson3 2 on at

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I am going to try a non-graphical report this morning.

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wperkinson3 2 on at

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Tami,

Thank you, but I do not see a PS driver as an option for this particular printer.

Will

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wperkinson3 2 on at

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It locks up even on a non-graphical report.

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