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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How to see in contact`...

Customer experience | Sales, Customer Insights,...

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How to see in contact`s record marketing email name from which contact unsubscribed

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Posted on by Bohdan_Y

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I want to make some convenient customers unsubscribe stats via charts and dashboard. In order to get it done i need an email name that customer unsusbribed from, can it be done somehow. I`ve tried to make some workflows but it didn`t work.

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ShravanSuri 1,255 on at

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Hey Bohdan,

You can use PowerBI to leverage the interaction data that D365 Marketing uses to display insights on emails and contact records, including unsubscribes.

This link talks about insights in general - docs.microsoft.com/.../insights

This link talks about how to create your PBI reports - and the sample reports offered - docs.microsoft.com/.../analytics-gallery-start

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