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Onebox: Login failed for axdbadminuser

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I just created a new VM for onebox.  When I try to open dynamics: https://usnconeboxax1aos.cloud.onebox.dynamics.com/

I get an internal 500 error:

When I try the user admin provisioning tool I get: 'Login failed for axdbadmin user'

And I get a login error when I try to start the Batch Management Service.

Can anyone help?

Thanks in advance

  • brianmaric Profile Picture
    brianmaric on at
    RE: Onebox: Login failed for axdbadminuser

    Not yet, but I have a question.  What if I used wrong client id when generating the self-signed certificates?  How do I remove them and re-enter the correct one?

  • Verified answer
    Komi Siabi Profile Picture
    Komi Siabi 12,759 Most Valuable Professional on at
    RE: Onebox: Login failed for axdbadminuser

    Hello brianmaric ,

    Please, any update on this?

    Have you been able to complete the provisioning successfully?  

  • brianmaric Profile Picture
    brianmaric on at
    RE: Onebox: Login failed for axdbadminuser

    Do you know which step in the process updates SQL server and adds the axdbadminuser?

    edit: just answered my own question: it's when one imports the most recent db.

  • brianmaric Profile Picture
    brianmaric on at
    RE: Onebox: Login failed for axdbadminuser

    So what do you think I should do?  Something went wrong with the configuration of SQL Server.  I guess I should just redeploy.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 292,162 Super User 2025 Season 1 on at
    RE: Onebox: Login failed for axdbadminuser

    Hi brianmaric,

    In general you should not change the SQL password. If you do so, you must update all configuration files where the password is stored for normal operation of the application.

    Note that all Dynamics 365 F&O tables are in the "DBO" schema. "AX" is used for commerce/retail.

  • brianmaric Profile Picture
    brianmaric on at
    RE: Onebox: Login failed for axdbadminuser

    I tried decrypting and logging into SQL with that password and I am getting the same error.

    Does that mean that I need to change the SQL password?

    Upon further investigation it looks like the ax Schema was never added to the database and while the axdbadmin was added as a login, that user was never added axdb.  Something went wrong in SQL sever.

  • brianmaric Profile Picture
    brianmaric on at
    RE: Onebox: Login failed for axdbadminuser

    ok, so somehow decrypting and then re-encrypting fixes it.  

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,759 Most Valuable Professional on at
    RE: Onebox: Login failed for axdbadminuser

    No, you just have to log-on to the application via the url and you are good to go

  • brianmaric Profile Picture
    brianmaric on at
    RE: Onebox: Login failed for axdbadminuser

    Ok, looks like it might be the answer, but I have a question.   Once I get the correct password from the decrypted webconfig file, where do I enter it into the system.  Do I, for instance, have to re-enter that password into all the DAX and SQL services?

    -

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,759 Most Valuable Professional on at
    RE: Onebox: Login failed for axdbadminuser

    Hi ,

    You should focus on fixing the "Login failed for axdb.... " error.

    Please check here.

    community.dynamics.com/.../configure-10-0-24-vhd-file-onebox-vm-on-my-local-laptop

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