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Microsoft Dynamics CRM (Archived)

CRM 2011 Issues following Domain controller upgrade

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Posted on by 10

Hi,

We have CRM 2011  (v5.0.9688.1244) installed on a server that is part of our domain. This is all server roles installed on a Windows 2008r2 server - including SQL on this server.

This was part of our domain which originally had a windows 2003 DC. Recently I created a secondary DC, on a windows 2012 server. Active directory was replicated across with all users/groups intact. FSMO roles were transferred and DNS was also replicated.

The 2003 DC was recently decomissioned and since then, we are now having issues access dynamics. When they try to log in it takes about a minute and users receive:


Business Management Error
You are attempting to create a user with a domain logon that does not exist. Select another domain logon and try again.

In eventvwr I get the exception:

Exception type: CrmSecurityException
    Exception message: Could not find GUID for server
   at Microsoft.Crm.SecurityUtils.GetGuidFromServerName(String serverName)
   at Microsoft.Crm.SecurityUtils.GetLocalSystemGuid()
   at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
   at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCache`2.CreateEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.BusinessEntities.SecurityLibrary.IsOrganizationSpecialUser(Guid organizationId, Guid userId, ExecutionContext context)
   at Microsoft.Crm.Caching.UserDataCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
   at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCache`2.CreateEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.Caching.CrmMultiOrgCache`2.LookupEntry(TKey key, IOrganizationContext context)
   at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoCommon(IOrganizationContext context, Guid userGuid)
   at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId)
   at Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId)
   at Microsoft.Crm.Authentication.WindowsAuthenticationProviderBase.Authenticate(HttpApplication application, WindowsIdentity userIdentity)
   at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)
   at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Are there any suggestions on this? The line marked in red text is the most common thing I can see. It also ocurred when i tried to re-import a DB through deployment manager

What ports should be open between the CRM server and the DC?

Thanks in advance for any help

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  • Verified answer
    Gordont Profile Picture
    10 on at

    Hi,

    Issue was due to some network ports not having been opened. My original set-up had t he dynamics server and Active directory domain controller in the same VLAN - so no issue with havign to open ports (windows firewall off)

    The new ADDC was put into a seperate VLAN - meaning there had to be ports opened explicitly between the two servers.

    Mark this as resolved...

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