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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email Designer Preview...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email Designer Preview: Heatmap links

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Posted on by Community Member

Dear Microsoft Community,

on E-Mail Designer there is a heatmap where links which can be clicked are shown. I have two simple questions about this map:

  1. Why is the unsubscribe link not shown as a clickable link?
  2. Is it possible to track a mailto: link? that is not displayed in the heatmap also.

As an example, here is a screenshot of the heatmap. Only the link that goes to google is displayed, but not the others. Is it possible to display these as well?pastedimage1659511300499v1.png

Thank you very much

Ferdinand 

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Ferdinand Ganter,

    Vote it.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Steve Zhao,

    Thanks for your answer!

    I suggested an Idea here: experience.dynamics.com/.../

    Thanks,

    Ferdinand

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Ferdinand Ganter,

    "Why is the unsubscribe link not shown as a clickable link?"

    Unsubscribe link is a special type link. It would not show as links in the Email Insights. You could view the members in the subscription list.

    Is it possible to track a mailto: link? that is not displayed in the heatmap also.

    Unfortunately, there is no way to track it now. You could submit an idea to progress this feature here: experience.dynamics.com/.../

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