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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / The preview is not dis...
Customer experience | Sales, Customer Insights,...
Suggested answer

The preview is not displayed in the emails that are go live

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Posted on by vcamposp 32

Good morning,

When I go live an email marketing the preview is not displayed.

pastedimage1661933785584v1.png

When it is in draft status, the preview is displayed. I remember that before when the email was in go live status the preview was also displayed.

Any ideas?

Thanks in advance.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: The preview is not displayed in the emails that are go live

    Hi vcamposp,

    In fact, it seems that emails cannot be previewed after go live since I've been using marketing.

  • vcamposp Profile Picture
    vcamposp 32 on at
    RE: The preview is not displayed in the emails that are go live

    Hi Leah Ju,

    Thank you for answering and clarifying my doubts.

    But, in the past, you could see the preview when the marketing goes live, right? Did it change in the last update?

    Regards,

    Víctor

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: The preview is not displayed in the emails that are go live

    Hi vcamposp,

    The preview tab will disappear when the marketing email goes live, which is by-deign.

    For the live marketing emails, you can click 'Edit' button:

    pastedimage1661999915894v2.png

    Then the status will changed to 'Live,editable', the preview tab also appear in the form again:

    pastedimage1661999836711v1.png

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