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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Create shipping order ...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Create shipping order from POS - unable to tender deposit - Bug?

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Posted on by Michael_G.

Hello everyone,

today I tried to create a shipping (sales) order from POS and noticed some unexpected behavior.

I am able specify all aspects of the order (items, customer, customer address, shipping method, shipping date, etc.) and when i review the amount due details on the transaction screen, I can see that there is a deposit due. When I now go forward and tender the payment, its not the deposit that gets paid, but the whole transaction gets finalized instead and ends up as invoiced SO in D365. That way I can not create a packing slip etc any more.

Normally I would assume when I hit tender payment, that the deposit gets paid and the SO is still open in D365, but has a prepayment. This is unfortunately not the case.

Is there something wrong with my process flow or might this be a MS bug?

Here are a few details about my setup:

- D365 Commerce v10.0.14

- CPOS

- Standard deposit due: 100%

Thank you very much in advance!

I have the same question (0)
  • Ramune Profile Picture
    Ramune on at

    Hi Michael,

    the process is very simple:

    - select customer and item in POS

    - Create customer order

    - Ship all or Pick up all

    - Pay deposit

    - Order created and it is still open.

    You should not be able to pay deposit if you do not select ship or pick up before that.

    I hope this helps.

  • Michael_G. Profile Picture
    Michael_G. on at

    Hello Ramune,

    thanks for pointing out the process. I am happy that you laid out the steps, because thats exactly what I did. The only issue I am facing is that when i hit tender, the whole order gets paid and invoiced (no deposit gets paid, despite me selecting shipping before).

    Is there any special way to pay the deposit?

  • Suggested answer
    Ramune Profile Picture
    Ramune on at

    Hi Michael,

    normally it should not happen so. There is no special way to post deposit. Please create a support ticket to us so we could verify your setup and actual result.

  • Suggested answer
    Michael_G. Profile Picture
    Michael_G. on at

    Hello,

    I received the answer from MSFT today. For this process it is important that the shipping method that is used for ship from store is not the same as the carry out shipping method. I have tested it and it worked fine.

    Here is the original answer from MSFT:

    Verify the Commerce Parameters > Customer orders and look at the "Carry out mode of delivery" When the Customer order was created with Shipping selected, what mode of delivery did select and is it the same as any of the default mode of delivery in Commerce Parameters?

    This is the only time the Customer Order that was created as a Shipment be automatically invoiced.

    So the shipping method selected when you create a shipping order from POS must be different from the carry out shipping method specified in Commerce parameters, if you do not want your POS created customer order to be automatically invoiced.

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