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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Can a cancelled case b...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Can a cancelled case be reopened as per the OOB functionality ?

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Posted on by Kamalraj 5

We currently customized the system and lost track of how the OOB works.  May I know the OOB functionality of whether Cancelled case be reopened?

  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: Can a cancelled case be reopened as per the OOB functionality ?

    Hi Kamalraj,

    You can reactive the case through clicking the button:

    pastedimage1659673266112v1.png

    Result:

    pastedimage1659673323284v2.png

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