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Closing Open Sales Order in Dynamics SL

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Posted on by Community Member Microsoft Employee

We have a Sales Order which had two items on it. Those two items were placed on two different shippers. Both shippers have been completely fulfilled and invoiced, there is nothing left to ship, nothing on Backorder, etc. However, the Sales Order remains open. How can I get the Sales Order to close?

Thanks

Dan

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Community Member Microsoft Employee on at

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RE: Closing Open Sales Order in Dynamics SL

Yes, process manager is running. We have dozens of sales orders processed every day just fine. This is an old sales order that has been fulfilled for several months. The shippers were completed and closed. The Sales Order remained open.
Chris McCoy 782 on at

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RE: Closing Open Sales Order in Dynamics SL

Is the process manager running?