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Error when deleting sales order

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Posted on by Valeria Montagut

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Hi everyone!

I'm working with BC cloud, US version. When trying to delete a sales order, I get this message:

The order does not have any lines created (I can create and delete lines in the form).

We tried copying the environment to debug (this is a live environment), but this does not happen in the copied environment.

I can delete other sales orders, the issue is with this one. We already tried uninstalling extensions and we still get the message.

If anyone could help me, I would appreciate it.

Thank you!

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Dynamics 365 Business Central

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pankaj.k 994 on at

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Hi

Check your code or any extension if you write any code on page level.

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YUN ZHU 95,307 Super User 2025 Season 2 on at

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Hi, This looks like a problem caused by customization. And it is difficult to help without the code. You can try to debug.

And if you are not a developer, you can try to find the code detailing the error in the function below.

Hope this helps.

Thanks.

ZHU

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DAnny3211 11,397 on at

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hi

share your code pls

DAniele

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Valeria Montagut 742 on at

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We uninstalled extensions and still got the message, so I'm thinking it's not because of a development. If we had anything written on page level, it should not be working without the extension installed.

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Greg Enns 1,106 on at

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Did you try deleting all the lines first? If not, that's a very good idea as it simplifies the deletion down to 1 record at a time.

If you've uninstalled all extensions and the error still occurs, then this might be caused by an integration you might have with Dataverse or CRM for example. This is where debugging would help to show what is causing the error.

Another approach would be to actually post the order. (This is not a recommended approach, but if you're out of options--it might be acceptable to you.) You would just want to zero all lines (or delete them all) and then simply have a meaningless line (like a G/L line) with Qty 1 and $0 amount. That should have no accounting affect--but it could possibly have a sales reporting affect (for example if you measure a customer's Last Sale Date, or # of Orders then that could be affected by this approach)--so be careful.

You can also involve Microsoft support. If you're on Microsoft SAAS, then you should be able to start a support ticket yourself.

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Inge M. Bruvik 1,105 Moderator on at

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I agree with Greg. Try to delete the salelines first. And if that does not help. You can contact your partner. They should be able to delete the order for you pretty easily by creating a temporary custom code that will delete it.

Starting a support ticket with Microsoft will have to be done through your partner if that is needed, but the partner should be able to fix this without involving Microsoft.

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Valeria Montagut 742 on at

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Hi Inge and Greg,

Finally, we could delete the order, we had to remove all fields, including customer No, and then (just then) we could delete the order.

So, I think it's solved by now, but I have no idea why we got that message in first place.

Thank you for your help!

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Inge M. Bruvik 1,105 Moderator on at

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Sometimes just the strangest things happens that not always can be explained :)

Glad you got it fixed.

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