So I've been trying to get to the bottom of this for a while now but haven't found any answers.
We have a queue that intakes emails from a shared mailbox which users can sort through and create cases from depending on their validity. Some of these emails coming in are from already known "contacts" and as such it shows in their "from" field. When converting to a case the "contact" who sent the email is already pre-populated into the "customer" field. However once you create the case the "customer" field is stored into the "account" field as a "contact" while the actual "contact" field is left blank. This is really weird behavior and I can't seem to find any way around it. Any ideas what might be causing this?
*This post is locked for comments
I have the same question (0)
