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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Issue with DocuSign In...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Issue with DocuSign Integration

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Posted on by Amit Prajapati 156

Hi Community,
I am trying to replicate the functionality mentioned in below link but I am getting the issue:

https://www.youtube.com/watch?v=oghl9oT9Eks

Error Details: {"Error":"new_<MyProcessName>#2011/Organization.svc"} and I have created the action process using my publisher with prefix "cf_" due to which my process name is cf_<MyProcessName> Can you please let me know what can be an issue with my action process?

Also, someone has reported the same issue but the post is no longer present on the support form:
https://support.docusign.com/s/question/0D51W00008G2uHkSAJ/send-with-docusign-action-shows-error-newprepare2011organizationsvc

Is it because of service deprecation if yes, can you let an alternative to use the merge field and send functionality?

  • VIDIT Profile Picture
    VIDIT 65 on at
    RE: Issue with DocuSign Integration

    Thank you Amit this was helpful

  • Amit Prajapati Profile Picture
    Amit Prajapati 156 on at
    RE: Issue with DocuSign Integration

    Yes, It has solved my problem, and able to successfully generate the Document Template.

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Issue with DocuSign Integration

    Hi,

    Thanks for your sharing.

    I'd like to confirm if the solution solves your issue?

  • Verified answer
    Amit Prajapati Profile Picture
    Amit Prajapati 156 on at
    RE: Issue with DocuSign Integration

    I have reviewed the User Guide published by DocuSign for Dynamics and found below solution:

    Error: Request not supported: new_{CustomWorkflowName}

    Invalid publisher prefix in a custom action.

    Check the publisher prefix. DocuSign uses the default publisher prefix new_ or the unique prefix docusign_.

    If you have created a custom action with a different publisher prefix, an error occurs.

    1. To check the publisher prefix, go to Settings > Customizations > Publishers. If you have changed the default publisher prefix assigned to a DocuSign process, you need to rename it to new_.
    2. If this solution is unavailable, an alternative is to create an unmanaged solution that will hold all custom actions for DocuSign and assign it to a publisher with the prefix new_.

    pastedimage1641625032023v1.png

    Reference Document: https://support.docusign.com/en/guides/ds-for-dynamics-online

    Published on:  August 18, 2021  

    Page No: 63-64

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Issue with DocuSign Integration

    Hi,

    Would you please indicate at which step this error occurs?

    And maybe you can post your issue in the community of DocuSign: Home (docusign.com)

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