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Editing a Live customer journey?

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Posted on by 15

How do people deal with updating a complex customer journey AFTER it has gone live?? Seems crazy you cannot add a step to it.

We have a complex customer journey that spans an entire year - onboarding new members. AFAIK, the only way is to save it as a template and create a new one. However that is not feasible since we have many contacts in different parts of this journey...

Anyone have any ideas?

  • Suggested answer
    sbtron Profile Picture
    sbtron on at
    RE: Editing a Live customer journey?

    As Amey suggests

    Please upvote the idea on the ideas forum - experience.dynamics.com/.../

  • AmeyHolden Profile Picture
    AmeyHolden 230 on at
    RE: Editing a Live customer journey?

    Agree! At the moment the only things you edit are the end date and the name :(

    Maybe give this a vote?

    experience.dynamics.com/.../

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