Customer experience | Sales, Customer Insights,...

Editing a Live customer journey?

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Posted on by Gabriel Fiorenzano

How do people deal with updating a complex customer journey AFTER it has gone live?? Seems crazy you cannot add a step to it.

We have a complex customer journey that spans an entire year - onboarding new members. AFAIK, the only way is to save it as a template and create a new one. However that is not feasible since we have many contacts in different parts of this journey...

Anyone have any ideas?

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AmeyHolden 230 on at

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Agree! At the moment the only things you edit are the end date and the name :(

Maybe give this a vote?

experience.dynamics.com/.../

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sbtron on at

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As Amey suggests

Please upvote the idea on the ideas forum - experience.dynamics.com/.../

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