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Service | Customer Service, Contact Center, Fie...
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Mobile phone with Android 8.1.0 not compatible?

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Posted on by 87

I read on Remote Assist App the compatibility with Android 7.0 and later

I have an ASUS_XOOID with Android 8.1.0

The message I receive when i go to google play store is ' Device not compatible with this version'

Do you know why?

Many thanks

Giuseppe

I have the same question (0)
  • Suggested answer
    Jason@MS Profile Picture
    Microsoft Employee on at

    Hi Giuseppe,

    Google determines which phones support ARCore.  You can find the list here. As of today Remote Assist only works on phones that support AR functionality.  

    Best

    Jason

  • Xonatia Lee Profile Picture
    25 on at

    Hi Giuseppe,

    That is odd. I just filed a bug about your issue. I will get back to you about this.

    -Xonatia

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