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ReportHello All Experts,
I have created SLA for a custom entity and it's working fine.
For Business hours i have predefined Customer Service Schedule.
for Holiday i have predefined the Holiday List.
For Holiday list the default holiday which company provides i have added but one by one,
Now actual scenario:-
1. What if a user take planned leave.
2.what if user takes unplanned leave.
How can i handle this situation, how at runtime the holidays to be taken into consideration.
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