Dynamics 365 Email template insert error

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Posted on by Community Member

Hello everyone,

When I try to insert a template in a email activity I get the error "An error has occurred. Please return to the home page and try again."

This occurs in both Chrome and IE

We are on dynamics 365 online. We moved to online recently and that is when it started happening, We did NOT have this issue on premise

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PS 23,577 on at

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Can you try it on firefox?

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Nithya Gopinath 17,078 on at

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Hi Dinesh,
See : https://community.dynamics.com/crm/f/117/t/152586

Hope this helps.

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Community Member on at

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I get the error in all browsers

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Community Member on at

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Nithya,

Thank you for your reply, I checked the other post, None of the solutions there worked. I am expecting this error to occur for all Dynamics 365 Online users. I was hoping to hear from other users who has similar issue

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Nithya Gopinath 17,078 on at

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Hi Dinesh,

Please try the clearing the cache (Ctrl + F5) and see if it works.

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Community Member on at

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Nitya,

I tried clearing cache, opening the site in "incognito/in private " nothing helps, I get same error.

Thanks

Dinesh

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Community Member on at

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Hi, did you get this solved?

I'm having the same issue.

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Community Member on at

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yes, We imported a fresh email form another organization where it was working and re customized it. I don't remember the field , but there was one filed in the header removing which caused the error

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Damn it, it's not the same problem.

I've just created an email template with no fields and the error persists...

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Community Member on at

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Hi Dinesh,

Please check my answer in this thread..

community.dynamics.com/.../652360

Thanks...

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