Hello everyone,
When I try to insert a template in a email activity I get the error "An error has occurred. Please return to the home page and try again."
This occurs in both Chrome and IE
We are on dynamics 365 online. We moved to online recently and that is when it started happening, We did NOT have this issue on premise
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right here,
but I must tell you that if this is happening to you, it's better to contact microsoft, because activating this will cause you other errors, in my example I was unable to answer some e-mails with attachments.
Hi B_List,
Check this discussion. And please find my suggestion.
community.dynamics.com/.../652360
Thanks..
What tab did you locate this on? I'm using Dynamics 365 CRM and have the same issue.
Many thanks in advance
I got the solution for it.
I just contacted microsoft and they helped me,
It's simple, you must activate the "use inherited form render" (I'm not sure if it's like this in english, I use the portuguese version) on settings > administration > system configuration
Damn it, it's not the same problem.
I've just created an email template with no fields and the error persists...
yes, We imported a fresh email form another organization where it was working and re customized it. I don't remember the field , but there was one filed in the header removing which caused the error
Hi, did you get this solved?
I'm having the same issue.
Nitya,
I tried clearing cache, opening the site in "incognito/in private " nothing helps, I get same error.
Thanks
Dinesh
Hi Dinesh,
Please try the clearing the cache (Ctrl + F5) and see if it works.
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