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Services option no available

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Posted on by Aitor Unimetrik

Hi everyone
When I try to create a new service offer, I don´t find the option. I search with glasses but there aren´t options.

Do you help me please

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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Hi, hope the following helps.

Set Up Service Offerings:

https://learn.microsoft.com/en-us/dynamics365/business-central/service-how-setup-service-offerings

Thanks.

ZHU

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Aitor Unimetrik 5 on at

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Thank you very much ZHU YUN

I try to use your link but I have the same issue, I choose the glass icon and I search “service item” but only have Service item report and analysis. I can´t create that kind of item.

My version is Version: ES Business Central 18.0 (Platform 18.0.22893.23773 + Application 18.0.23013.23795)

Thank you in advance

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Ben Baxter 6,620 Super User 2025 Season 2 on at

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The Service Capability is only available with the Premium license. Furthermore, you have to enable to Premium User Experience in the Company Information page (last tab). If the User Experience is set to Premium and you are unable to see the Service Capabilities, then you need to have your User Security set to allow access to the Service module. Last thing to check is your license type. I have heard the Team Member license is restricted from using the Service functionality (which is insane to me, please go upvote this in the BC suggestion website).

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Aitor Unimetrik 5 on at

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Thank you Ben Baxter

I have looked that and I can see in company information- user experience- experience- Premium is there where I should have the option activated?

Beacuse I can't see the service functions, but I can see the manufacturing functions.

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Ben Baxter 6,620 Super User 2025 Season 2 on at

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If you can see Manufacturing, but not the Service features, I would suggest you check your User Security to make sure your permissions grant you visibility to the Service capabilities of Business Central.

If you have unlimited security, then I would check if your M365 User has the Premium or Team Member license assigned. If you have Team Member, this could be the cause of your issue.

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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Hi, Ben is right, you should check your license and permissions.
First of all, you should check whether you have given the user a premium license in the Microsoft 365 admin center.

Then check the User Experience setup in Company infomation.

Finally, check the user permissions, for example, you can give the user the Super permission set for testing.

Hope this helps.

Thanks.

ZHU

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Aitor Unimetrik 5 on at

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Hello Ben Baxter and YUN ZHU

Thank you in advance.

We have done all how you have said but I don’t can create service items but I can see service items report option.

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Marco Mels on at

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Hello,

Please consider raising a ticket to Microsoft via your partner or CSP.

Thank you.

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Aitor Unimetrik 5 on at

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Thank you very much for your advice.

I don't know if I can give you any more information as we are using on-premises.

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