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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Teams Appointment crea...
Customer experience | Sales, Customer Insights,...
Answered

Teams Appointment created in Sales doesn't have Join link in Outlook calendare

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Posted on by Jekaterina Vanaga 20
Hi,
 
we have the following situation:
I've created an Appointment in CRM as Teams meeting:
 
 
But if I look in my Outlook calendar, it has no link available. Also no Join possibility
 
 
 
 
Maybe you have any idea how to fix this issue?
 
With regards
 
Jekaterina
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Teams Appointment created in Sales doesn't have Join link in Outlook calendare
    I noticed that the appointment is sync to outlook, just link not appear, Right?
    In fact, the generated teams link is stored in the 'Description' field.
    You can add more details to the field or just populate it with general information without generating a team meeting link and check if the information can be displayed in outlook?
    If none of them show up, check with the content:
    --Set field synchronization between Dynamics 365 apps and Dynamics 365 for Outlook
    --System settings:
    --Personal settings:
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     
  • Suggested answer
    Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,494 Super User 2024 Season 2 on at
    Teams Appointment created in Sales doesn't have Join link in Outlook calendare
    Hi, 
     
    Have you check your mailboxes setup ? 
     
    Please follow this link and tell us if that resolve your problem. 
     
     
    Hope that's help 
     
    please mark answer as verified if that's resolve your problem. 
     
    Regards, 
     
     

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