D365 and I click on Track in outlook and get white screen

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Posted on by USA80

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Hello,

When I am in a contact record, and click "Track in outlook", I either select My Outlook Only or Select Employee(s) I just get a blank screen. How can I fix this? There are no errors that I can find either.

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Community Member Microsoft Employee on at

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RE: D365 and I click on Track in outlook and get white screen

Hi USA80,

This is hard to troubleshoot since there is no error message. You could try to clear your browser cache or use another browser to have a try. If this not work, you would better raise a ticket to consult Microsoft.
USA80 2,645 on at

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RE: D365 and I click on Track in outlook and get white screen

Hi Steve,

We are using a different app, and custom app, and it has worked just fine in the past. The button is on the contact record.
Community Member Microsoft Employee on at

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RE: D365 and I click on Track in outlook and get white screen

Hi USA80,

Which app are you using, D365 Sales or another app? Could you provide the screenshot of that page the button on?