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Customer experience | Sales, Customer Insights,...
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D365 Sales - Portal Change Password button no longer working

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Posted on by 117

Portal version 9.2.2.001.2 - D365 version 9.2.21103.00140 2021 release wave 2 

The "Change Password" button on a Contact record no longer does anything. I understand that it was / is a dialog call and that those have been deprecated. Is there an update to it that fixes it, or are we left to our own devices to figure out how to make it work now? There is an existing BPF but I'm not sure how to make that do the password change. 

pastedimage1638197648980v1.png

Nothing happens when that button is pressed. 

This is the default dialog: 

pastedimage1638197732691v2.png

And the BPF 

pastedimage1638197774096v3.png

And the existing default ribbon: 

pastedimage1638197900129v4.png

pastedimage1638197922106v5.png

How to fix? I can't possibly be the only person that sees this. 

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    29,064 on at

    Hi,

    You can change the password for a portal contact by referring to the following section.

    Change password for a contact from Portal Management app

  • TonyaStephenson Profile Picture
    117 on at

    Yup. Confirmed with support that the functionality is now ONLY available in the Portal Management app. Oy. Thank you.

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