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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / (Enable) order completion
Supply chain | Supply Chain Management, Commerce
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(Enable) order completion

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Posted on by AliceBarendregt 1,470

Hi all, 

Small question. 

We enabled the below parameter in our environment. After the sales order has been created it asks for a valid payment method which is great. However, if we adjust the ship date, the carrier service or any other field via the sales order the system asks us to re-complete the sales order again. 

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Is there any logic in place where we can say that a re-completion of the sales order is not required in case of a ship date update for instance? 

I'm not that familiar with the retail module so some guidance is highly appreciated! 

Thanks, 

Alice

I have the same question (0)
  • Verified answer
    huijij Profile Picture
    huijij 19,811 on at

    Hi Alice,

    Please check the white paper about Enabling order completion:

    docs.microsoft.com/.../set-up-order-processing-options

  • AliceBarendregt Profile Picture
    AliceBarendregt 1,470 on at

    Hi Judy,

    Thanks for your reply. I checked the above white paper earlier and this didn't provide the information I am looking for.

    Thanks,

    Alice

  • Suggested answer
    P Jackson Profile Picture
    P Jackson 1,614 on at

    In short, the answer is No

  • N_peter Profile Picture
    N_peter 75 on at

    This feels like a major gap. If you are using DOM, and the sourcing warehouse is updated on the sales order header/lines after the CSR has created and completed the order on behalf of the customer, you are saying you will have to recomplete each of those orders potentially?

  • Verified answer
    P Jackson Profile Picture
    P Jackson 1,614 on at

    Yes. Every time you revisit a sales order/change something you have to click 'Complete' again.

  • N_peter Profile Picture
    N_peter 75 on at

    This is unfortunately a very large deciding factor on how to manage your payment flows for a commerce implementation.

    Is this subject to sales through a call center channel that has the enable order complete feature enabled or is it subject to any user interacting with a sales order and the user is a call center user on a channel where the enable order complete is enabled?

    Does this also mean you need to evaluate the use of the feature omnichannel payments since it auto enables the order complete on call center channels?

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