Cannot access to Dev and Test Environment RDP

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Posted on by masha_14

Hi All,

I faced the issue with access to RDP in dev / test envy in D365, i already register my ippublic in lcs and disable my firewall but still cannot access the rdp.

Could anybody help for this issue?

Thanks,

Masha

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Blue Wang Microsoft Employee on at

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Hi Masha,

Have you managed the network security group in Azure Portal, try to refresh it.

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Christoph Thaler 5,442 on at

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Hallo masha_14,

The environment is up and running? Are you able to login via the browser? Maybe the environment is down due to inactivity or any other possibility...

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masha_14 95 on at

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Hi Christoph Thaler,

The environment is up and running, yesterday i still could access it and today i can't

Thanks,

Masha

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Rahul Mohta 21,042 on at

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check enviornment status in LCS

if needed rotate secrets for single box

validate/update your public IP in access settings

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Sukrut Parab 71,735 Moderator on at

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If its cloud hosted environment, there is issue where LCS status does not get sync with status of VM on azure, if the auto shutdown is enabled. SO although you see it running from LCS , there is possibility that its stopped from azure portal. Verify that and see if that's the actual case.

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Dean Stegmiller Microsoft Employee on at

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Hi masha_14,

Is this still an issue? Few questions\comments (some already asked) if it is:

- Is this Microsoft managed or customer cloud hosted box?

- Is the VM running in Azure portal?

- Have any changes been made to Network Security Groups in Azure portal?

- Can you login to the environment from your browser?

- Restart the VM in Azure.

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