WE have configured a custom alert for the event "Record has been created" in the PO invoice form.
Purpose is to trigger an email/notification to the AP clerk when another departmental user generates an invoice for a confirmed PO, records the Invoice number and saves the same.
The alert needs to go before posting the invoice, and which has just the minimum details saved.
We cannot use the workflow since the invoice is not completely prepared and is not in a state where it can be submitted for approval.
However, the alert is not triggering any notifications.
The setup is proper and alerts for other forms that are configured for the same event are triggering the emails.
If anyone has a clue on what we are missing, please help
Thanks a lot.
