Fail to launch presence dialog in omnichannel

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Posted on by Prashant.ITT

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I want to use the SMS channel omnichannel. So I have set up all the things in omnichannel and for sending SMS I am using Twilio services. But when I set up all the things I am getting errors in the presence dialog.

So I any suggestions how can I resolve this issue?

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D365EL 311 on at

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Hi there,

I am facing this same issue too. Wondering if you're able to resolve this, and if yes, would you mind sharing what you did to fix this presence issue?

Thanks!

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