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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Fail to launch presenc...
Service | Customer Service, Contact Center, Fie...
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Fail to launch presence dialog in omnichannel

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Posted on by Prashant.ITT 153

I want to use the SMS channel omnichannel. So I have set up all the things in omnichannel and for sending SMS I am using Twilio services. But when I set up all the things I am getting errors in the presence dialog. 

omnichannel.jpg

So I any suggestions how can I resolve this issue?

I have the same question (0)
  • D365EL Profile Picture
    D365EL 311 on at
    Hi there,
     
    I am facing this same issue too. Wondering if you're able to resolve this, and if yes, would you mind sharing what you did to fix this presence issue?
     
    Thanks!

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