web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Answered

Where are the logs? (Commerce Scale Unit SEALED - self hosted)

(0) ShareShare
ReportReport
Posted on by

I've installed the self-hosted Commerce Scale Unit using the SEALED installer. I'm trying to troubleshoot something after activating a register device on this retail channel, and I can't seem to find any logs in the Event Viewer on the Commerce Scale Unit box anymore. They used to be under "Applications and Services Logs > Microsoft > Dynamics > Operational". There no longer is a "Dynamics" folder under "Microsoft" anymore.

Have the location of the logs for the CSU moved to a new location in Windows?

pastedimage1664305447418v1.png

I have the same question (0)
  • Verified answer
    SergeyP Profile Picture
    2,928 on at

    The logs location is outlined in the section Troubleshooting.

  • Community Member Profile Picture
    on at

    Thanks Sergey. Do you know why MS decided to put the logs there for the CSU? I noticed that the Store Commerce logs still have their own folder under the Microsoft folder.

  • Shafeeque P. Profile Picture
    6,533 Moderator on at

    Also they have reduced the logging level to "error" only for Sealed Commerce Unit. I had to manually change the logging level as I was facing an issue with activation. 

  • SergeyP Profile Picture
    2,928 on at

    It is just a matter of time when Store Commerce Installer will catch-up with Sealed CSU Installer in terms of deploying a product logging into the same location as the Sealed CSU does.

    That was done for the RS (and this is the direction we are moving to for all on-prem installers) deployed by the new Sealed CSU because it was migrated from ETW to EventLog since working with ETW is more complex and requires generating a manifest at the compile time and then the manifest registration at the deployment time.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
Laurens vd Tang Profile Picture

Laurens vd Tang 296 Super User 2025 Season 2

#2
Siv Sagar Profile Picture

Siv Sagar 178 Super User 2025 Season 2

#3
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 123 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans