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Where is my Dynamic 365 Sales Tile?

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Posted on by ECarlson

Hello, we paid for 3 Dynamic 365 Enterprise Sales licenses and none of the users in our Org can see the tile for Dynamic 365 under "All Apps" but when we look at subscriptions/licenses we can see the licenses are applied to the correct users. What is problem here? Any assistance would be appreciated.

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meelamri 13,216 User Group Leader on at

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Hi,

Did you share the URL of the Sales HUB application with the users? Ask the users to access the CRM via the shared URL. The app might be visible.

For a user to have access to the CRM. He must be assigned at least one security role.

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ECarlson 5 on at

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Where can they find the URL?

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Community Member on at

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Hi ECarlson,

You access https://admin.powerplatform.microsoft.com/

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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