Where is my Dynamic 365 Sales Tile?

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Posted on by ECarlson

Hello, we paid for 3 Dynamic 365 Enterprise Sales licenses and none of the users in our Org can see the tile for Dynamic 365 under "All Apps" but when we look at subscriptions/licenses we can see the licenses are applied to the correct users. What is problem here? Any assistance would be appreciated.

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Dynamics 365 Administration

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Community Member Microsoft Employee on at

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RE: Where is my Dynamic 365 Sales Tile?

Hi ECarlson,

You access https://admin.powerplatform.microsoft.com/

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
ECarlson 5 on at

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RE: Where is my Dynamic 365 Sales Tile?

Where can they find the URL?
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meelamri 13,198 User Group Leader on at

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RE: Where is my Dynamic 365 Sales Tile?

Hi,

Did you share the URL of the Sales HUB application with the users? Ask the users to access the CRM via the shared URL. The app might be visible.

For a user to have access to the CRM. He must be assigned at least one security role.