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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How do you handle Outl...
Customer experience | Sales, Customer Insights,...
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How do you handle Outlook desktop client formatting emails differently

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Posted on by Fubar 2,750

Outlook desktop client seems to have its own interpretation of HTML emails.  How do people work with this?

e.g. When I create a Marketing Email from scratch (not based on an existing template), I get 600px wide images only showing 2/3 of their width, Text in Columns wrapping but cutting off part of the word where the wrapping starts etc in the Desktop client  (if I view in Outlook online or open in browser the email is formatted correctly - its just the Desktop client). 

I can find an existing Template that formats correctly - but this template has a lot of 'garbage' in it that I don't want, but this template also changes what components are available in the designer (e.g. no Column/Section area), and then when using the Designer I can break the Template so I get formatting issues again.

  • 3wojtek3 Profile Picture
    3wojtek3 15 on at
    RE: How do you handle Outlook desktop client formatting emails differently

    We're having the same issue.  Was that fix released yet?

  • OllyMUK Profile Picture
    OllyMUK 299 on at
    RE: How do you handle Outlook desktop client formatting emails differently

    Was that fix released? We're having the same issue in our Marketing module.

  • Suggested answer
    Preeti Rana Profile Picture
    Preeti Rana on at
    RE: How do you handle Outlook desktop client formatting emails differently

    Hi LA,

    Can you please create a support ticket for this issue so that the team can investigate?

    Guidance on creating ticket: mbs.microsoft.com/.../CRMSupport

    Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

    Thanks,

    Preeti Rana

  • Fubar Profile Picture
    Fubar 2,750 on at
    RE: How do you handle Outlook desktop client formatting emails differently

    @Isabella Tighe  The text wrapping and truncating  issue I am getting is not inside a Content block.  It is in a

    <div data-container="true" class="columnContainer" …..

      <div data-editorblocktype="Image"...…>…... </div>

      <div data-editorblocktype="Text"

    It is probably wrapping, margin, padding related but as it only shows in Outlook desktop it is extremely difficult to isolate what it is (vs in a browser being able to use F12 and being able make style adjustments to identify what the problem is)

  • Isabella Tighe Profile Picture
    Isabella Tighe on at
    RE: How do you handle Outlook desktop client formatting emails differently

    Hi, thanks for bringing this to our attention.  Our product groups are making heavy investments in the marketing email editor to make it more compatible with Outlook, and have a couple product repair releases coming out in the next few weeks.  

    1) For the issue of the email template images not showing their entire width, a fix for this will begin releasing to affected customer organizations the last week of September.  

    It sounds like you are also experiencing some issues in the template, which could be a result of using the content blocks.  

    2) Our content blocks in the email editor have been having some compatibility issues with Outlook, so our product group will be releasing a fix for this as well this month (you should see this fix in your environment within the next few weeks).  In the meantime, the current workaround is to not use content blocks for Outlook by adding the content of the content block to a new section in the email editor.

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