Skip to main content

Notifications

Microsoft Dynamics GP (Archived)

Scanned images unavailable for preview

Posted on by Microsoft Employee

Hello. I have an employee that is unable to view the attachment to a transaction another employee has scanned. It seems to be a hit or miss as some of the other images can be viewed. The employee who scans the documents receives no errors. The employee who tries to view them receives the "Unable to preview this attachment" popup. These attachments are uploaded the same way each time.

The only major difference between the two employees are their PCs, but that should make no difference. Is there a cause why this may happen and if so, is there a remedy to this?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Scanned images unavailable for preview

    Hi Tim,

    I have checked both workstations Dex.ini files and both are pointed to the same OLE path. I have also checked their Adobe versions and both are current.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Scanned images unavailable for preview

    Hi Leslie,

    As far as I know and see, everything is the same size. The documents should only have text, but with certain vendors, they do have company logos. The workstations do have Adobe and are both up to date.

  • Tim W Profile Picture
    Tim W 2,925 on at
    RE: Scanned images unavailable for preview

    Hit or miss, that doesn't make much sense and that blows out the usual answers.  Seems more 'IT' related to me.

    I had to go check and see if the new document attach features had a user security level but I don't see anything like that.

    Assuming you're on an older version or still attaching at the record note level and not the toolbar level I'd check that Dex.ini has the same OLE path on both machines.  I assume they are (otherwise it should always miss) so then I'd check next time your user getting the message that they can go into windows explorer and path to the ole folder.  Almost like they have dropped off the network or never actually logged in.

    That I have seen before.

    The Dex.ini is in the Data folder of the client.  Our is:  OLEPath=X:\GPShare\Master\OLE\ (as an example)

    My apologies if you are using the new document attachment features as this does not apply .

    Tim

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Scanned images unavailable for preview

    Hi,

    Do the ones that don't view have a larger file size than the ones that do? Are the documents you are scanning just text, or do they have pictures too? Do all of your people have Adobe standard on their workstations?

    Kind regards,

    Leslie

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Scanned images unavailable for preview

    Hi Leslie. It is actually a PDF. The thing is though, some are able to be viewed but most aren't. The other problem they face is that if it is indeed a problem with the actual upload portion of it, no one is able to reupload the document to the transaction but instead have to upload it to the actual vendor profile itself, which is a PITA to sort and find the documents with the way they've been labeling them.

  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Scanned images unavailable for preview

    What is the file type of the scanned images? Is it a jpg or a bitmap or something different.

    Kind regards,

    Leslie

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,113 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,918 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans