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Dynamics 365 Community / Forums / Business Central forum / Business central -- pr...
Business Central forum

Business central -- print preview not working

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Posted on by Petronila 390

Hello,

I am using Dynamics BC, and have created a backup copy to test some functionalities.  I have posted purchase journals and when I go to print, the page is blank...?  I know there is information to print, because I looked at the vendor ledger entries, but the posting journals do not print...

I am not sure what is causing this.  I have no trouble printing in the production company.

Your help with this issue will be greatly appreciated!

Thanks..

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  • Community Member Profile Picture
    Community Member on at

    Hi There,

    I have the same issue, the only difference is I have it for Live DB. did you resolve your issue ?

    Best Regards

  • Petronila Profile Picture
    Petronila 390 on at

    Hi Stefano -- sorry for the delayed response....

    US -- Washington DC

    We had an upgrade after the files were copied, and that may be the root of the problem.

    I will make another copy of the production environment and test it out again.

    Thank you!

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,166 Most Valuable Professional on at

    So strange... yes, users are copied with the same permissions as set in the production environment. I cannot reproduce this problem.

    What localization do you have?

  • Petronila Profile Picture
    Petronila 390 on at

    Hi Stefano -- not sure I follow...

    The transactions in the backup company were entered after I made the backup.  Normally I do a print preview of the journal before posting, but there was no data.  I posted the transactions and then went back and try to preview the register, and the page is blank on the screen.

    I know there are entries, because I go to the Vendor Ledger Entries and see the line items.

    The permissions do not change from company to company..., correct?

    Not sure what else could be causing this issue...?

    Thanks so much for your help!

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,166 Most Valuable Professional on at

    If you have created a sandbox from production, you should have the same data in Vendor Ledger Entry.

    Can you test with the same filters? The results should be the same.

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