Object reference not set to an instance of an object

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Posted on by Poundex

Hello,

I have an issue when one of my customer tried to place an online order from our website. He was able to create an order but with an error. There was no items in the sales line of the order all information including appointment date are present and was not transferred from our website to our dynamics nav 2018 server

Error message: Object reference not set to an instance of an object

is there a way to avoid this in the future? and can someone explain to me in laymans terms on how did this happen and how to tackle this issue? Thanks

James

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YUN ZHU 89,974 Super User 2025 Season 2 on at

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Object reference not set to an instance of an object

It seems like your NAV is integrated with other EC-sites, it is recommended to contact the partner who customized it. As gdrenteria mentioned, this is not a standard feature of NAV.

Thanks.

ZHU

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Gerardo Rentería Ga... 22,524 Most Valuable Professional on at

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Object reference not set to an instance of an object

Hi

I get the impression that you have custom developments, you should address these issues with your developer. You surely need to debug and find the problem.

BR

GR

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