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Hi, everyone!
Strange problem discovered with .
Scenario.
We have some mailbox Service@something.com (Office 365 shared mailbox). It is used as service mailbox.
All required queues\processes\rules\notifications is created.
Sometime emails delivered to mailbox (I can see it from OWA), but not going to the queue. Just ignored.
Not created queue items, no email activity created.
Looks like CRM just ignore this message, but it is present at Exchange shared mailbox!
Often it happens if user reply back to the service email address.
Percentage discovered - 1-2% of emails affected.
Rest of it works normally. Cases is created, replies is tracked to existing cases
question: How we can check what is happens between queue an mailbox? Any logs which I can activate for analyze?
I need to see how CRM check Exchange mailbox (any logs for it)
Also will be glad to hear any suggestions if somebody already had the same problem
My environment:
Dynamics 365 online 8.2
Connected to our Exchange server. No email router used
All mailboxes synced with Exchange normally - no sync errors
Smart matching enabled with standard settings, Tracking token not enabled
Microsoft support ignore our request. Case is opened during one week, but it was only one initial request from them - no discussion started.
Best regards, Konstantin Cherepanov
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