Import accounts and contacts to different BUs

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Posted on by Mick_4711

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Hi there,

I've got question concerning the import of accounts and contacts to different business units.

As you can see in the diagram, I've got several BUs. They are all subsidiary companies using the same CRM.

To not completely deactivate the custom duplicate filter, I set the filter like this:

6710.filter.PNG

This worked fine uploading the accounts. The BUs B 2 and the C-BUs got the Accounts. But... When I imported the contacts, the upload failed, because "A duplicate lookup reference was found."

The reason why is that a user in B2 had the same account as a user in C1.
The error message came even when I assigned the contacts before starting the upload to the user in B2.

How can this problem be solved?

Best regards to you

Mick

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Mick_4711 552 on at

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RE: Import accounts and contacts to different BUs

Many thx!
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Mahendar Pal 45,095 on at

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RE: Import accounts and contacts to different BUs

Hi,

"A duplicate lookup reference was found" error is due to the duplicate record exists for the lookup you are reference in the records that need to import. To avoid duplicate error either you can use specific GUID of the record to reference it or you can use a combination of the other keys to import data.

refer: exploringxrm.wordpress.com/.../resolving-duplicate-lookup-references-in-import-process