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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Same Emails in Custome...

Customer experience | Sales, Customer Insights,...

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Same Emails in Customer Journey Error

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Posted on by backinstereo

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I've got a customer journey with 5 emails total. Of the 5 emails, when someone doesn't show any activity of opening or clicking after the first one, they are sent down the "no" path to start from email 1 again in the hopes they open it this time.

I am getting error notifications that my journey uses the same emails, and of course it does. Will this stop my journey from being able to turn live?

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Rudav Nikolai 105 on at

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Even though with warning notification, customer journey will still be able to go live and run well.

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